Complaints

Raise the concern first

Please explain what happened, the outcome you are seeking and the relevant property or instruction. Use the Contact page and mark the message as a complaint.

What happens next

The complaint will be acknowledged, reviewed against the engagement and records, and answered in writing. The final published procedure will state exact acknowledgement and response periods.

Independent escalation

Any applicable independent redress or professional-body route will be identified in the final procedure once party-wall insurance and professional membership arrangements are formally confirmed.